Shipping policy

SHIPPING POLICY

Last updated: 10/06/2026

ORDER PROCESSING
Orders are processed within 1–2 business days, Monday through Friday, excluding major US holidays. You'll receive a confirmation email when your order is placed, and a second email with tracking information once it ships.

SHIPPING AND DELIVERY TIMES
We currently ship within the United States only. Most orders arrive within 5–10 business days of shipping.

Many of our products ship directly from our supplier partners, so delivery times vary by item. Where an item has a longer lead time, that estimate is shown on the product page.

SHIPPING COSTS
Shipping is calculated at checkout based on the size, weight and destination of your order. Orders over $70 ship free.

SPLIT SHIPMENTS
Because items may ship from different supplier partners, a single order can arrive in more than one package, on different days. You will receive a separate tracking number for each package.

ORDER TRACKING
Tracking is emailed to you as soon as each package ships. If your tracking has not updated within 3 business days, email us at ginkgoexotics@proton.me and we will look into it for you.

LIVE PLANTS
Live plants are perishable, and we pack them to arrive healthy. Please open and inspect plant orders on the day they arrive. If a plant arrives dead or severely damaged, email a photo to ginkgoexotics@proton.me within 24 hours of delivery and we will make it right with a replacement or a refund. Plants reported after that window cannot be replaced.

WEATHER AND DELAYS
Extreme heat or cold can damage live plants and delay shipments. During severe weather we may hold an order until conditions are safe to ship. Carrier delays caused by weather, holidays or mechanical issues are outside our control, but we will always help you chase down a late package.

LOST OR DAMAGED PACKAGES
If your package is lost in transit, or arrives damaged, contact us at ginkgoexotics@proton.me with your order number and photos where relevant. We will work with the carrier and either replace the item or refund you.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. Once a package has shipped we are unable to reroute it. If an order is returned to us as undeliverable because of an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

QUESTIONS
Email ginkgoexotics@proton.me and we will usually reply within one business day.